Returns

BELVARO

RETURN POLICY

PLEASE NOTE THAT WE DO NOT OFFER FREE RETURNS, ADDITIONAL CHARGES APPLY.

Can I return my order? Yes, you can.

If you are not satisfied with the items you ordered, you have the option to return them within 30 days of receiving them.

In this case, the order must meet the following conditions:

  1. The order must still contain all the appropriate parts, components, and the packaging must have arrived in the same condition as the product.
  2. It is evident that the product has been handled normally, breakage due to improper use is excluded.
  3. Products for which hygiene is important have been thoroughly cleaned before the start of the
  4. return process.
  5. The product was found defective immediately after receipt.
  6. We have the right to charge the customer for shipping costs.
  7. The return will be processed within 7 working days and, if the conditions are met, the return will be officially recognized within that period.

*We reserve the right to refuse returned items if we suspect they have been used or damaged through no fault of our own.

How can I return my order? If your order meets the above conditions, you'll need to follow the steps below to initiate the return process.

  • Send an email to: support@belvaroofficial.com
  • Please make sure the email contains the following:

Order number

Reason for return request - Product photo in case of breakage - Customer's name + surname - Customer's address

We will then contact you and provide you with the return address. Never return the product to the sender; we will send you the correct address upon request. The customer is responsible for the shipping costs for returning the product. The consumer has the right to withdraw in accordance with the following provision if the consumer is a natural person entering into a legal transaction for purposes that are predominantly not related to their commercial or professional activity:

TO.

WITHDRAWAL CONDITIONS

Because we work with a fully automated system, orders are processed as soon as they are placed. Therefore, we cannot interrupt the shipping process until delivery, so refunds are not available upon receipt of the goods.

To exercise your right of withdrawal, you must inform BELVARO by means of a clear statement (e.g., by email) of your decision to withdraw from this contract. The withdrawal is complete upon receipt of the goods. The buyer is responsible for the costs of returning the goods.

Registration for shipments in transit

Since our products are shipped from Asia, longer transit times may occur, over which we have no control. If the products are already on their way to you, cancellations are not possible. Please wait until you receive the goods and then return them. You can, of course, inform us of your cancellation in advance. To ensure the fastest possible return, we ask that you send us a shipping confirmation.

Consequences of withdrawal If you withdraw from this contract, we are obliged to reimburse you for all payments we have received from you, excluding delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we receive notification of your withdrawal from this contract and receipt of the goods.

For this refund, we will use the same means of payment that you used for the original transaction, unless we expressly agree otherwise with you; under no circumstances will you be charged any fees for this refund.

1. ** ALL RETURNS MUST BE SHIPPED TO OUR CENTRAL WAREHOUSE IN ASIA AT CUSTOMER'S EXPENSE.